Operations Manager

2COMS Consulting Pvt. Ltd.
  • Pune
  • 10-18 lakh
  • 10-16 years
  • Views
  • 17 Nov 2016

  • Operations

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor
Job Description

Role Purpose :
Ensure correct staffing within the team and effective usage of resources by providing operational support through efficient scheduling and workforce deployment.
Use of available technology to generate MIS reports and analytics which supports business decision
Supports business efficiencies through real time monitoring by the team
Ensures that the vertical adheres to the process guidelines and complies with the requirement of the business
Provides coaching and feedback to his direct reports and team
Is able to able make presentations to senior management on the vertical performance
Is able to generate various models to ensure effective use of resources
Role requires working in shifts
Would have to deal with Internal & External stake Holders (Client Management) for arriving at crucial decisions on day to day operations
Typical Outputs/ Skills:
Face and manage internal and external audits for the vertical
Very good Presentation skills should be good in creating PowerPoint presentations together with meaningful charts and graphs
Exceptional excel skills should be exceptional with MS Excel (MS Access know how would be an added advantage) creating and editing macros
Analysis & Drill downs based on data reported and historical trends to help improve efficiency of operations

Desired Profile :

10-15 yrs. Work Experience , Knowledge in WFM & Compliance Functions , should have exposure to International BPO operations.
Good Communication Skills, Exceptional analytical skills should be able to view data from various angles and draw meaningful inferences that will add value


Job Posted By

2coms
Manager

About Organisation

2COMS Consulting Pvt. Ltd.