Operations Manager

Flexi Partners
  • Gurgaon
  • 11-12 lakh
  • 8-10 years
  • Views
  • 25 Jan 2017

  • Operations

  • Printing/ Paper/ Packaging
Job Description

Implement best-in-class processes and practices for maintaining and exceeding productivity and quality of design services.
Ensure the highest quality standards are respected on the platform across the region and design, execute and maintain processes allowing them to improve over time
Actively manage the design flow process and enhance the overall process as and when required.
Co-ordinate with different departments to ensure smooth lifecycle of the design workflow.
Coach and develop next level managers to ensure high performance.
Provide focused feedback loops to the internal team for continuous improvement. Lead incentives strategy definition and reporting ensuring the highest possible return on incentives.
Keep abreast of trends and monitor process flow changes and train the team accordingly.
Analyze the key levers of the business to identify trends and proactively take action to improve efficiency.

Strong track record of being a respected operational problem solver.
8-12 years of official people management experience handling team span of 80 designers.
Industries- any customer support industries, preferably BPO/ ITES/ BFSI/ etc.
Demonstrated experience interpreting and presenting data to various audiences; ability to translate quantitative findings into action plans.
Ability to take initiative in a constantly - changing work environment.
Very strong communication and organization skills.
Strategic and innovative thinking towards future service strategy.

Strong track record of being a respected operational problem solver.
8-12 years of official people management experience handling team span of 80 designers.
Industries- any customer support industries, preferably BPO/ ITES/ BFSI/ etc.
Demonstrated experience interpreting and presenting data to various audiences; ability to translate quantitative findings into action plans.
Ability to take initiative in a constantly - changing work environment.
Very strong communication and organization skills.
Strategic and innovative thinking towards future service strategy.


Job Posted By

Neetha Poojary
VP Talent Search

About Organisation

Flexi Partners