Business skills :
- An in depth understanding of the mortgage value chain, different functions, how processes upstream and downstream are aligned.
- Expertise in either origination/servicing/ special servicing is required. For the rest of the areas, a strong understanding is required
- Need to be able to dispassionately evaluate processes, functions, market and fitment of our tools and solutions
- Need to be aware of industry level changes and evolutions happening and understand the impact on clients (current and potential) and ourselves
- Needs to have experience in solution design, project management and a consulting approach
- Ability to undertake industry research, bench-marking analysis
- Understand the trends and be able to build POV in chosen areas
- Have experience in process mapping/design and identifying improvement opportunities
- Have experience in leading / participating transformation programs
- Service delivery experience is a definite plus
- Some industry certifications preferred
Key competencies :
- We would need profiles with Insurance domain/ Business Process + Practitioner knowledge of Lean/ Re-engineering/Transformation.