Operations Manager

2COMS Consulting Pvt. Ltd.
  • Bangalore
  • Confidential
  • 7-9 years
  • Views
  • 23 Feb 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Responsible for service delivery of MIS team, includes leading team of 3-4 TL/STL and a span of 25-40 member team of Reporting Analysts and Sr. Reporting Analysts.
Manage reporting initiatives using strong Project Management
Ensure timeliness and quality of reports delivered
Ability to manage any escalations and pain points
Ownership of transitioning of Reports from Operations to MIS
Interact with Operations TL/ Process Managers for requirements gathering
Translate/communicate Business requirements to the team
Responsible for master data maintenance and data sourcing
Regular updates on status of key performance indicators of MIS to Stakeholders and Management
Develop and implement a technology road-map and process enhancements in the reporting function
Manage and exceed stakeholder expectations from MIS

Competencies/Skill sets for this job

Project Management Data Maintenance Data Sourcing Quality

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About Organisation

2COMS Consulting Pvt. Ltd.