As a Manager, the incumbent will be responsible for end to end process delivery for the accounts in the Insurance Domain.
Responsible for process excellence,
Initiate sustainable process improvements to exceed customer expectations while driving continuous process improvement.
Manage the account in line with requirement and agreement
Planning targets, monitoring output and achievements of overall targets on a daily, weekly and monthly to meet service delivery requirements
Ongoing relationship building and management, handling escalations, ensuring effective communication with clients to provide action plan leading to effective client servicing
Analyzing FTE requirement at regular intervals, forecasting resources as per the volumes, effective utilization of resources by way of cross trainings and to drive towards efficiency for continuous improvement
Implementing measures for continual enhancement in services, managing cost-effective operations and ensuring adherence to quality monitoring tools and methodologies like LEAN, Green Belt etc.
Graduate with 13+ yrs of experience, with at least 2 yrs in an OM role, with atleast four to five years in a managerial role.
Should have handled a span of 100+ FTE with 2-4 AMs reporting to him/ her
Should have worked in the Insurance domain, preferably commercial insurance
Onsite transition experience is a must
Should have a good exposure to Process Improvement tools and techniques
Should have been part of Process Improvement projects (Green Belt, Lean, re-engineering projects)
Preferably have related industry certifications
Should have a strategic bent of mind