Operations Manager

TRH Consultancy Services
  • Bangalore
  • 15-20 lakh
  • 8-13 years
  • Views
  • 16 Jan 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Client satisfaction w.r.t resolution provided, timliness of resolution
Receive hand off from implementation team
SOP definition with implementaion team, review, update for requests
Techical guidance to the RIM Services Group
Review of reports / statistics of tickets / monitoring
Problem management
Process Improvement, compliance, and ITIL adoption

Competencies/Skill sets for this job

Problem Management Process Improvement Operations Sop

Job Posted By

About Organisation

TRH Consultancy Services