Operations Manager - Foreign Exchange

Avtar Career Creators
  • Bangalore
  • 15-20 lakh
  • 12-17 years
  • Views
  • 04 May 2017

  • Customer Service

  • Accounting/ Taxation/ Audit
Job Description

- Provide daily operations support to ensure all controls are carried out accordingly as required. This will allow additional layer of control to prevent Operational Loss, Reputational Risk, etc.

- Primary contact for the business for escalation issues

- Ensure effective workflow management in order to meet timelines and quality levels, checking and maintaining effective resource utilisation at all times. Work is distributed / duties allocated between individuals in accordance with their experience / ability.

- Establish and maintain effective relationship with business areas and identify areas of service improvements by implementing regular calls and feedback mechanism.

- Influence and escalate key customer issues in an effective way to ensure timely resolution.

- Continuous reviews of the customer issues and ensure products and services are tailored on an ongoing basis to meet expectation.

- Provide leadership and customer service to all, both top and lower Management, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values.

- Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer. Customers are kept fully informed of progress at all times.

- Effective communication with the team members on organization strategy and goals required for the respective roles and responsibilities.

- Motivate, develop, reward and recognize team members in order to meet process deliverables, manage staff.

- Champion and Own the Values / Capability framework as per HSBC Vision and Objectives

- Develop realistic and achievable strategies and action plans to address performance gaps, staffing requirements, staff morale, attrition rates, etc.

- Regularly brief or train team on any developments. Procedural changes / new initiatives are fully communicated to and implemented.


Competencies/Skill sets for this job

Capability Framework Workflow Management Staffing Attrition

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Avtar Career Creators