Ensuring financial targets and other agreed targets are met in all regions

Reviewing working practices to ascertain if it is successful and if not, devise an alternative

Keeping employees motivated and organising appropriate training

Working with department heads and senior management to get the best performance from staff

Assists operation team and senior staff members in the development and formulation of long and short-range planning, policies, programs and objectives.

Develops the operation plan and establishes procedures for maintaining high standards of SCM operations to ensure that products conform to established customer and company quality standards.

Planning and monitoring the day-to-day running of business to ensure smooth progress

Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements

Oversee customer support processes and organize them to enhance customer satisfaction

Review financial information and adjust operational budgets to promote profitability

Revise and/or formulate policies and promote their implementation

Excellent organizational and leadership abilities

Outstanding communication and people skills

Knowledge of industrys legal rules and guidelines

In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)

Working knowledge of data analysis and performance/operation metrics

Familiarity with MS Office and various business software (e.g. ERP, SAP / WMS)