Operation Excellence Manager

Ikya Human Capital Solutions Pvt Ltd
  • Hyderabad
  • 15-25 lakh
  • 8-13 years
  • Views
  • 26 Dec 2016

  • Operations

  • Investment Banking
Job Description

Individual will be involved in driving productivity, process Improvement and efficiency through several strategic and tactical level projects aligned to the various lines of businesses and delivery teams, both inside and outside the GDCE. Incumbent will work towards establishing and maintaining delivery performance measurement system, driving Six Sigma knowledge, building the culture of continuous improvement and driving key business improvement initiatives through application of Six Sigma, Lean, DFSS and Project Management methodologies.
Understand the end to end process flow
Ensure process maps and workflows are in place and validated regularly
Own the validity & accuracy of data and information available in BPM
Identify and mentor top down improvement projects basis Process Governance reviews
Identify and mentor improvement projects
Identify and mentor Risk, Customer Experience & Business impact projects
Identify and mentor cost efficiency projects
Ensure metrics & reporting activities are seamless
Review Data Collection Plan for any gaps
Random audit on metrics in Service Management tool vs. Metrics Reporting tool to identify and curb any improvement opportunities / inefficiencies
Drill down on any CTQ slippages
Drive metrics aligned towards business outcomes.
Connect with relevant stakeholders on a regular basis;
Promptly address any process gaps and stakeholder priorities
Gain a seat on the table and insure participation on key initiatives of the LOB assigned
Participate in strategic initiatives of the OPEX / LOB org basis skills & interest
Understanding and working knowledge of off shoring industry
Quality background (Six Sigma, Lean, Kaizen) with implementation experience
Should have prior experience of minimum 3 years in mentoring GB & BB projects in Finance and Accounting domain
Experience in delivering six sigma and lean training
Strong communication and interpersonal skills
Black Belt certification is a MUST

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