Solid understanding and experience in managing Firewalls Check point, Juniper & Cisco ASA.
Minimum of 6 years experience in L3 Firewall Support. Proven ability in learning and upgrading new
Solid understanding and experience on Firewall Integration in Data center.
Solid understanding and experience in managing Data center LAN WAN
Expert knowledge in WAN Networking with knowledge in TCP/IP, Routing Protocols like (OSPF and BGPv4)
Expert Knowledge of Juniper VPN SA technologies.
Good understanding (Of L3 Level) of Switching & routing protocols, and products like : H3C Device, Alcatel Lucent DWDM, F5 Load Balacers, IPAM, Netscout Packet Capture and Flow Analyzer
Analyze/solve advanced Firewall problems - Apply advanced network troubleshooting techniques required to analyze and solve protocol routing problems within large geographically dispersed networks.
Configure network switches/VLANs/VTP - Implement features of each communication type in a large network. Implement features of a Layer 2 switch. Implement features of routers and VLANs. Identify differences between end-to-end and local VLANs. Establish guidelines for creating and deleting a VLAN in global mode.
Must be able to demonstrate excellent troubleshooting and problem solving skills . Good communication skills
Management of onsite vendors - During implementation activity and day after support.
Escalation point for network implementation issues - Telco, Cabling, and Managed Service Vendor
ITIL V3 Foundation Certification is desired
Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues
Provides timely updates to customers/team members
Understands the criticality of cases and meets initial response time as defined in SLA.
Analyzes performance against SLAs, proactively manages issues and ensures implementation of corrective action.
Sets clear expectations and commitments during the investigative phase, through the resolution phase and follows through on commitments made
ITSM Process Compliance & Keeping all relevant documents up-to-date.
Individual responsible for day-to-day delivery and management including customer relationship and overall one shared delivery team.
Supporting system implementations and integrations, systems analysis and diagnosis, trouble-shooting, performance analysis and resolution.
Problem Management: Ensure that problem tickets are created and reviewed periodically on a proactive basis.
Responsible for keeping the project SharePoint portal/file share up-to-date.
Documents the problem/resolution to allow for future reference in Knowledge Database
Change Management: Prepare the Implementation and fallback plan for the changes .Ensure that the changes are tested before actual implementation.
Participate in regular delivery audits
Document and maintain the standard operation procedures for the project.
Responsible for helping to meet the cost of delivery targets as communicated to him by his Manager.
Achieve in technical competency through continues improvement and automation for reduction in man efforts.
Co-operates and works well with others in the pursuit of team/project goals and effective inter personal behavior.
Responsible for maintaining high employee satisfaction and employee morale
Effective Verbal and Written communication