We are eager to introduce you to our 4000-strong team of exceptionally skilled professionals. We have curated a work environment where you will have limitless
opportunities to Learn, Earn and Enjoy.
Please find below Details:
Network Lead-12 to 16yrs
Joining time : Immediate Joiners/ 15 days or less
Education and Experience
B.Tech / B.E. / Any Degree with Certifications / Diploma (12+) - Technical Board.
Willing to work in 24x7 rotation shift
Experience in Network Management / Data Center / Server Management
Network Fundamentals: Understanding of networking hardware from multiple vendors including open source. Candidate should possesses understanding of large DC/Web scale scenarios with hands-on experience.
Configuration, implementation and troubleshooting experience of all Routing & Switching Protocols.
Experience of installation, configuration & troubleshooting of Routers, Switches and Firewalls from different OEMs.
WAN Topologies: Identify and correct chronic issues associated with WAN / LAN. Manage configuration files.
Acquire knowledge & provide training to others on new products, technologies and certify. Identify venues where it can benefit in bringing new business.
Routing / Switching: Design Implement / Re-engineer Networks. Acquire knowledge & provide training to others on new products, technologies and certify. Identify areas for new business potential.
Network Security: Configure & Verify Firewalls, LoadBalancers, VPN, IDS, IPS, UTM devices hardware and software operation using all commands. Strong knowledge on all functionalities of Plugs / policies / Public-Private security authentications.
Tools: Advance knowledge on various tools including open source used in the enterprise networks like HPOV, Solar Winds WUG, JIRA, ticketing systems and process flow.
MAIN RESPONSIBILITIES AND ACTIVITIES
High level deliverables in Network include Cisco Nexus Appliances, Juniper MX/QFX Series Appliances, Arista high density switches, A10 load balancer, Leaf-Spine Architecture, MP-BGP, Anycast, Cisco ASA firewalls, Network management using sFlow/netconf/telemetry etc.,
Troubleshoot and resolve issues with Customers Network Infrastructure through tickets
Work on different type of issues through Service Requests, Defects and resolve tickets for software, hardware and networking issues.
In case of issue not resolved within a specified period, escalate to next level for assistance
Planning & Implementation of CRQs by strictly following Customers Change Management Process for any Network related changes
Engineer to plan changes to a wide range of switches/routers across Customers network to remediate any issue in network and perform the activities during approved maintenance window.
Create tickets with ISPs in case of Backbone links flap or down events and continue to follow up until resolution/root cause provided.
Work with different Service owners within Customers environment to come up with a plan to execute a change that may affect them.
Periodic status update & clear communication of any Network issues to several Team of Customer over mail/chat.
Escalate to Customers Network team in case of any discrepancy in Network monitoring and provide/suggest solutions. E.g.: Not receiving alerts, enormous alerts from a specific site, repetitive alerts etc.
Troubleshooting: Analyze and resolve technical queries of customer - High Severity Incidents, Major Changes, Change Scripting, Problem Management Tickets, RCA preparation, Understand product technology and prepare technical documentation, SOPs, Transitions of new tech, Deployment of servers , Attend conference calls with technical escalation points onsite./Customer/RCA reviews/High critical incidents conference calls
Knowledge Management: Assist team members in providing information and knowledge sharing, Train/Mentor the new hires in the team
Operations: Compliance to set Process, Provide on-call Support, SLA & SLOs, Project/Program Guidelines, Participate in UAT for home-grown tools.