Senior Tier 3 Engineer with experience in operations for IP-MPLS Technologies.
You will be operating out of campus in Mumbai, India and responsible for supporting the IPMPLS Operations team.
Experience in large Service Provider environment with similar delivery responsibilities in past is mandatory.
Roles & Responsibilities:
As a Tier 3 Engineer, handle escalations from Tier 1 & Tier 2 IPMPLS support engineers at NOC.
Strong analytical and troubleshooting skills and must have the initiative, perseverance and commitment to see problems through towards resolution.
Performs Advanced Level Troubleshooting, Analysis and Diagnosis of Complex Networking Problems & Design Issues
Interacts effectively with Cisco TAC and Engineering to solve complex problems.
Troubleshoot & resolve the incidents and problem tickets within SLA
Simulate the Customer Network architecture within Operations Lab to resolve complex problems and compatibility issues.
Collaborate with cross functional teams of RJIL & Cisco to deliver better Operations KPI
Collaborates with Vendor Engineering teams on complex product and software issues, driving resolution of specific bugs.
Active participation in Firmware & Software Bug Scrub, Testing & Validation in Lab.
Active participation in Change Advisory Board Review Meetings with customer.
A strong understanding of the ITIL framework and its application in a production environment.
Provides preemptive recommendations on network design optimization based on KPIs across Operations, Service performance, Capacity and Network Security.
Actively participate in Customer reviews towards Network augmentation.
Actively drive Network improvement programs through measured Operations KPIs and best delivery practices
Actively mentor the Operations engineers through various training programs.
Attributes of a Successful Candidate:
We are looking for talent with following qualities and skills:
Ability to work in a fast-paced, high-pressure, cross-functional environment.
Ability to work in 24x7 Shift Operations
Demonstrate high-level of maturity and confidentiality.
Attention to detail and interpersonal skills
Possess strong presentation and communications skills
Key involvement with cross-functional teams to resolve major customer issues.
Have strong time management skills
Ability to function effectively in ambiguous circumstances.
Leads team collaboration extending beyond work group.
Education & Experience:
Typically requires BSEE/CS or equivalent with 10+ years of relevant experience in a network / telecommunications Operations or Technology support environment.
CCIE (Lab) is highly preferred with a minimum certification of CCNP or its equivalent.
L2 technologies - VLAN's, trunking, VTP, Ether channelling, STP's, RSTP, MSTP
IPV4 & IPV6 addressing
L3 technologies - ISIS (advanced), BGP, L3 technology troubleshooting
MPLS - LDP, VRF's, L2 & L3 VPN, M-BGP (advanced)
Platform Skillset (either or all of) - ASR9K, ASR903, ASR920 & Nexus (Configuration & troubleshooting)
Tools and automation (desired) - scripting (perl, Python, bash etc.,), industry tools - HP TeMip, Protocol Analyzers, Syslog Analyzers (Splunk) etc.,
Demonstrates strategic skills
Ability to formulate and deliver complex presentations.
Demonstrated industry awareness