6 to 8 years of Experience in Network Administration.
Experience in Media services
Troubleshooting, diagnostic, and repair support for network devices (Routers, Switches, Firewalls, Wireless and VOIP).
Troubleshoot connectivity issues, analyze, debug and diagnose packets and logs
Individual must have the ability to work in a highly visible fast paced environment with minimal supervision and SLA deadline responsibility.
Candidate should be working in a 24x7 Network operation environment performing remote break-fix troubleshooting and resolution on cell site equipment.
Manage tickets in ticketing system to ensure notes are kept up to date and problems are pushed to resolution.
Performs various network management and administration tasks remotely
Manages and maintains the Network Devices health and uptime
Monitors and ensures the stability of the network infrastructure
Coordinate with vendors in resolving the issue.
Escalate and engage needed resources to resolve issues. Assist in reporting of team metrics and score cards.
Strong, clear and concise communications and speaking skills- Problem Resolution Skills
Strong service orientation
Attend group and general staff meetings
Prepare status reports and recap emails as necessary
Create Procedures Documents as necessary
Document standards and procedures.
Resource should have minimum CCNP or equivalent certification, additional certifications / certification on firewalls preferred.
Posses good communication skills.
Knowledge on ITIL Process.
Please find below the mandatory skills
Voip and Wireless
Strong Routing, Switching and Firewall experience in Cisco/Palo Alto/Meraki Wireless.