Good written and verbal English communication skills.
Be able to effectively with people on both a technical and non-technical level.
Ability to work with a global, remote workforce.
Ability to work in a pressured production environment while not compromising on the quality of the service provided.
Technical understanding and practical application of network support:
WAN & LAN, Routing and switching protocols, SIP, TCP/IP, OSPF
VPN IPSEC and SSL
Firewalls and load balancers; security policy management
VOIP SRST, SIP
Network / Security monitoring tools such as: SNMP, MTRG, Monolith & HPOV, etc.