a. IBM Netcool Operations Insight (NOI)
b. IBM Tivoli Monitoring (ITM)
c. Netcool/Omnibus and Impact, Probes,Gateways
nteracts with customers, vendors and management to ensure high level of customer satisfaction. Acts as technical resource and point of escalation for team members and helps in identifying and resolving complex incidents relating to product /service installation, update, configuration, operations, or performance. Acts as a role model and discharge technical management within a team, guiding a team in providing services in a client , multi-vendor, multi-protocol complex network/system, or infrastructure environment. Leads teams on major projects, including prioritizing which work should be done, assigning team members to perform work, and evaluating team members performance. Performs identification and resolution of complex problems relating to product/service installation, update, configuration, operations, performance, or other aspects of information technology products and services. Possesses a deep knowledge of teams service of offerings, services, technical solutions, and management tools. Accountable as a technical resource and point of escalation for team members.