Net Architect

RGF Select India Private Limited
  • Bangalore
  • 15-23 lakh
  • 10-16 years
  • Views
  • 07 Mar 2017

  • IT/ Information Technology

  • Telecom/ Mobile Operator/ ISP/ Telecom Vendor
Job Description

Develop and deliver on Self Service projects that include engagements requiring varied interpersonal and technical skills
Contribute and lead efforts aimed at the growth of self-service practice
Adopt Agile methodology in executing Self Service Projects
Understand the business requirements and map it to functional specifications and deliver on the same
Provide cross-functional expertise for implementation planning, configuration support and Go-Live support
Proactively adopt time efficient methodologies for optimal delivery of quality solutions to the customer
Track and monitor that the global deliveries happen on time (as per Project Plan) and the team involved have the necessary infrastructure and knowledge in place
Take accountability for issues & escalations and ability to finding resolutions within the SLA time
Work as a part of the CoE team and help the customer, support resources, team members when needed
Learning Aspect products and how they function is a must, should gain the ability to install and test in a Lab/customer environment
To learn how Aspects product work in different environments (Cloud, hosted, premise, hybrid), differences, salient features, dos and donts
Coordinate with the cross-functional team located globally and provide relevant product information and technical solutions as needed; To know details of a product early in the development phase
Ability to identify problems and be proactive in addressing them
Monitor & Manage Source Code
Manage and maintain complete documentation of the implementation and related activities
Responsible for service delivery management and act as customer liaison for one or more customers
Consult with Project Managers on project status and help ensure timely deliverables, manage Project Management activities that involve interaction with company and customer managers and cost/schedule monitoring
Ability to prepare easy-to-read reports and present information to various audiences and translate stakeholder requirements into reporting deliverables
Travel to customer site (Domestic & International) with timelines that is more work oriented than calendar driven
Conduct Knowledge workshops as an SME and contribute to Knowledge creation & augmentation.
Technical Skills:
Solid understanding of client-side technologies including, but not limited to JSON, JAVA Script, XML, CSS, HTML, SOAP/WSDL
Knowledge of Telephony / Networking technologies like SIP, TDM, RTP, TCP/IP, SNMP, DNS
Stong development experience in .Net programming
Strong development experience in RDBMS
Experience in developing projects for Service based industryAdded Advantage
Experience in standards like W3C Technologies that includes VoiceXML, CCXML
Experience in Business Intelligence tools like Microstrategy, SAP BO, Cognos
Experience in Contact Center Solutions especially in IVR ScriptingFunctional Skills
Independent learner and willing to learn new technologies
Attention to detail, with ability to produce clear, concise documentation
Strong Experience in handling international projects
Ability to work both independently as well as in a team environment.
Strong multi-tasking skills with exceptional time management skills and ability to function under tight deadlines and pressure.
Ability to be flexible with respect to working hours, according to operational requirements
Excellent Communication skills both Written and Verbal
Proven analytical capabilities with ability to take ownership and be responsible for actions

Competencies/Skill sets for this job

Liaison Tcp Xml Dos Rtp Programming Java Script

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