Work Location: Mumbai
Driving client acquisition through Branch Channel
Manage and analyze the portfolio quality.
Analyze and track competition to take proactive steps to counter them.
Providing trainings to acquisition channels
Innovating various new channels of acquiring NRI customers.
Ensuring profitability of each NRI product vis a vis product wise cost management.
Ensuring effective/ active customer engagement program from a Branch perspective.
Driving deepening campaigns at Branches.
Suggest documentation to process team standards keeping in mind legal frameworks covering Customer Declarations, Delegation Matrices and Exception Management
Superior Customer Service and Brand Management
Initiate Brand awareness during product launches, through collateralization/appropriate communication
Communicate Bank's Brand to channel/alliance partners, through re-iteration of philosophy, identity and standards
Strengthening of Systems, Control, Processes and Procedures
Take feedback from the frontline team and suggest areas of changes to process team where process needs to be redefined.
Conduct periodic training programs on GIB with branches
Identify gaps with reference to costs incurred with no benefits for each product/ process.
Conducting cost benefit analysis for each project/ process/ product development
Key Competencies / skill set:
Basic NRI / Remittances / Financial Products Knowledge required
Should be well verse with FEMA Regulatory guidelines
Strong Analytical abilities & Interpersonal skills
Desired Candidate Profile
Candidate with minimum 3-4 years experience in NRI product or Remittances role.
MBA / PGMBA from a recognized B- School
3-4 years with specific skills on relationship management. Good understanding of the NRI market dynamics and customer needs.