NOC Engineer- Linux/network/infrastructure

Catalyst Solutions
  • Bangalore
  • 10-15 lakh
  • 2-6 years
  • Views
  • 20 Apr 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

- Ensure that our monitoring tools catch and generate alerts on all production issues.

- Address all issues reported by our monitoring tools,including escalation on issuesth at require more senior intervention.

- Follow escalation process through issue completion, including providing documentation after resolution.

- Follow regular Operations procedures and complete all assigned tasks during the shift.

- Assist in root cause analysis of production issues and help write a report which includes details about the failure, the relevant log entries and likely root cause.

- Send periodic NOC reports with the system and service status.

- Monitor backups and disaster recovery, including backup verification, and performing restoration tests and participating in disaster recovery drills.

- Build knowledge base by creating and updating documentation for support.

Competencies/Skill sets for this job

Root Cause Analysis Documentation Verification

Job Posted By

Sudeep V
Team Integrator

About Organisation

Catalyst Solutions