Manager-training Voice & Accent

2COMS Consulting Pvt. Ltd.
  • Pune
  • 10-11 lakh
  • 7-12 years
  • Views
  • 17 Nov 2016

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Roles and Responsibility

Manage trainings for the accounts : Process and Refreshers
Maintain the desired target throughput for VNA training batches
Manage and control attrition and effective employee engagement activities
Drive continuous improvement program across processes
Analysis of utilization, efficiency and available data for the process
Undertake detailed process improvement studies and up skills the team members
Mentor Green Belt/Yellow Belt projects
Drive culture of continuous improvement
Provide Training support, development of metrics and dashboards in line with customer requirements
Ability to lead a team, coordinate with other location and drive standardized practises
Ability to liaise with different functions smoothly to ensure that the end results are met
Ability to get out of the box ideas and Training Improvement Initiatives in the process
Should drive Training Control & Compliance in addition to managing Audit requirements
Should be able to represent the team in various forums.
Should ensure Knowledge consistency through means like calibrations, Quizzes, etc
Should have persuasive, collaborative and influencing skills
Strong interpersonal skills to manage client expectations/engagements effectively

Generic & Behavioral Skills

Demonstrated success in managing a training function (desired)
Thorough knowledge of MS office tools like Power point , project, excel are critical for the job
Strong communication skills
String analytical skill- ability to work with huge volume of data points to ensure metrics are in place
Good facilitation skills
Flexible approach to tackling projects
Good team player
Good Presentation skills

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About Organisation

2COMS Consulting Pvt. Ltd.