Manager/sr. Manager - Process Excellence

Ikya Human Capital Solutions Pvt Ltd
  • Bangalore
  • 10-20 lakh
  • 7-12 years
  • Views
  • 26 Dec 2016

  • Operations

  • BPO/ ITES/ Call Centers
Job Description


Minimum Black Belt Certification from the reputed institution
Must have F&A domain/Projects experience.
Demonstrated practical experience in quality management systems in an ISO certified organization.
Ability to communicate effectively in visual, oral and written form.
Motivation to up-skill in Quality concepts, principles, practices and techniques.
Preferred with BPO experience of 7-10 years in quality profession
Desired Profile Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes

Must have experience in F&A Domain
Must have worked for any International BPO

Is responsible for creating a continuous improvement culture across the global BPO by fostering the six-sigma methodology.
Ensures the Continuous Improvement approach across Engagements and Centers
Is responsible for mentoring Lean Six Sigma Black Belt, Green Belt and Yellow Belt projects as required.
Is responsible for ensuring 100% staff is trained on Lean Six Sigma Yellow Belt.

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