WFM Process Management
Responsible for preparing daily, weekly and monthly client and internal interaction
Preparation of weekly performance / KPI reports and maintaining performance dashboards
Maintaining and updating trackers for ongoing programs & projects
Assisting in automating reports by designing macros and work with Managers to optimize the Team.
Supporting key strategic projects
Very good management skills
Proficiency in MS Excel, MS Access and other MS Office components.
Excellent knowledge on automation (Scripting and Macros)
Excellent interpersonal and communication skills (both written and spoken)
Excellent numerical, analytical ability & presentation skills
Relevant MIS experience for 1-2 years preferably.