Manager-Transactional Quality

2COMS Consulting Pvt. Ltd.
  • Pune
  • Confidential
  • 6-11 years
  • Views
  • 12 Sep 2016

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Manage trainings for the accounts : Process and Refreshers
Maintain the desired target throughput for process training batches
Manage and control attrition and effective employee engagement activities
Drive continuous improvement program across processes
Analysis of utilization, efficiency and available data for the process
Undertake detailed process improvement studies and up skills the team members
Mentor Green Belt/Yellow Belt projects
Drive culture of continuous improvement
provide Training and quality support, development of metrics and dashboards in line with customer requirements
Managing quality performance of all the accounts in Noida location
Ability to lead a team, coordinate with other location and drive standardized practises

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2COMS Consulting Pvt. Ltd.