Manager - Trade Operations - SDLC

Kelly Services India Pvt. Ltd.
  • Mumbai
  • Confidential
  • 10-17 years
  • Views
  • 21 Nov 2018

  • Audit and Assurance

  • Banking - Retail
Job Description

This operations team supports the issuance, advising, maintenance, payment, and billing of multiple product offerings, primarily driven by Standby Letters of Credit, a product portfolio of more than 18,000 outstanding transactions.​

The operations manager will lead a diverse team responsible for ensuring high quality service across all product offerings within Global Trade. 

To be successful, the candidate must have a strong sense of global trade processes including a working knowledge of accounting, reconciliation, compliance, and trade finance.

Key Responsibilities​

  • Manage local operations team and provide oversight to utility team offshore. 
  • Meet all daily operations deliverable including Standby LC Issuance, Amendments, payments, billing related transactions, and client service requests. 
  • Investigate and resolve issues internally and with clients in a professional manner.
  • Monitor receivable activity on trade products, and establish working relationships with clients to maintain low accounts receivable turnover. 
  • Drive continuous improvement of processes, and coach others to build skills and improve efficiencies.
  • Support all lines of business with escalated issues, and represent the global trade business to ensure timely and accurate response.
  • Support all internal and client-related deadlines.
  • Communicate clearly with business partners including front office, risk & control, and back office senior management teams. 
  • Maintain all budget targets.
  • Enhance employee engagement and drive culture of recognition for excellent service and innovation.

Desired Candidate Profile:

Require the below : 

Knowledge of Trade Finance Standby Letter of Credit processes

- Strong client service skills

- Expert use of MS office Products 

Job Posted By

HR recruiter

About Organisation

Kelly Services India Pvt. Ltd.