Manager-Telemarketing

V-KONNECT ASSOCIATES
  • Bangalore
  • 10-14 lakh
  • 3-7 years
  • Views
  • 08 Mar 2017

  • Sales/ Business Development/ Account Management

  • Banking - Retail
Job Description

Outbound Sales:
Deliver the annual sales plan (Revenue, Volume) for our Card protection product.
Manage outsourced TM marketing set-up with approx. 120-180 work stations Monitoring performances of agents, TLs and TMs
Management of Costs, cost per acquisitions Work with in the allocated budgets for the year.
Conducting Training, RnR and incentive schemes for agents.
Ensure compliance and conformity to Sales governance processes

Training and TM Support - South:

Provide Tele-marketing and training support to entire South India operations run by various business partners ( Hyderabad and Bengaluru).
External stake holder management Closely work with the key accounts manager; Liaise with respective call center heads of the bank for carrying out monthly meetings and RnR programs

MIS and analytics
Monitor KPIs and trend analysis, conduct monthly reviews internally


Competencies/Skill sets for this job

Trend Analysis Kpis Stake Holder Management Training Support

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V-KONNECT ASSOCIATES