As a Manager the incumbent will be responsible to lead the assessment and design of contact centre solutions from existing and potential clients initiated through a formal process such as a RFI, RFP, ITT or other such procurement processes, in a consistent way in line with company strategy and reference architecture.
Other Responsibiities include :
To lead the assurance activities during delivery of a project, with emphasis on creating a solution which is compelling, priced appropriately and deliverable at a known level of risk which is sustainable within the business.
To understanding the key aspects of contact centre solution not limited to infrastructure, technology/tools, telecom, procurement, admin and other enabling functions along with operational aspect.
Any Graduate with 2 years of experience in a similar profile.
Experience in design and deployment of contact centre solutions across industries, with deep experience in at least one of the core verticals
Fluent written and spoken English essential.
Flexible to travel overseas for projects up to 50%.
Hands on skills developing responses to all the sections in the proposal response.
This will include developing responses independently as well as coordinating with members from across various streams of business operations in obtaining their inputs towards building responses.
Experience of creating business cases and benefits realisation.
Effective at managing multiple concurrent client engagements in a highly matrixed and autonomous work environment.
High-value personal qualities such as critical thinking and problem solving skills, ability to influence, work in teams, resourceful, responsible, tenacious, independent, self-confident and motivated.
Will be expected to create and maintain a repository of Market Intelligence / Analytics and develop collateral/ case study material across various industry domains.