Manager- Settlements Operations,

First Call H Resource P. Ltd
  • Pune
  • 10-15 lakh
  • 7-12 years
  • Views
  • 20 Apr 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

· Manage daily operations and production control for all lines of businesses. Responsible for achieving monthly production numbers

· Manage business ramp-ups and adhere to roll-out schedule

· Ensure transition of new business processes and other proposed off-shored operational areas

· Vendor and client management, handling of issues and escalations

· Monitor process and personnel performance, optimize resource utilization, ensure quality, productivity and process efficiency

· Ensure client delight through seeking voice of customer elements, incorporating in processes, monitoring and adhering to SLAs

· Ensure production team’s optimum capacity utilization and productivity

· Understand and drive the business ramp-ups and revenue generation processes

· Develop functional expertise of the related business processes and mentor new recruits

· Impart process training for new recruits for fast on-boarding into production line. Roll-out and ensure implementation of process changes and updates

Competencies/Skill sets for this job

Client Management On-boarding Process Training

Job Posted By

About Organisation

First Call H Resource P. Ltd