Manager - Service Delivery

  • Delhi
  • 15-25 lakh
  • 10-20 years
  • Views
  • 23 Mar 2017

  • Operations

  • Hospitals/ Health Care
Job Description

- Responsible to control report and drive improvement initiatives on the LCOS.

- Pre-sale support alignment

- Provide view and drive alignment between planned installations, revenue forecast commercial inventory and AOP.

- Responsible to plan, coordinate and initiate internal clinical training and training feedback in alignment with market needs and BIU releases.

- Support business initiatives and service deliveries (FCOs deployment, escalation management)

- Creates and communicates a statement of work with external customers and internal partners (BIU, SCS and CS)

- Coordinates with other teams cross modalities to organize service delivery to success (Clinical, Supply, Sales, Support teams)

- Effectively communicates through designated channels with external customers and field partners

- Functions as an active member of the team and shares knowledge and experience to resolve customer issues

- Provide a positive, cohesive company image when discussing the company, products, and management decisions, etc with customers and field partners

- Personally own the customer experience as a resource to the goals of the team

- Takes ownership of, and works with manager on development planning.

Competencies/Skill sets for this job

Development Planning Training Supply Escalation Management

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