Manager - Service Delivery Assurance

First Call H Resource P. Ltd
  • Mumbai
  • Confidential
  • 7-12 years
  • Views
  • 18 Jan 2017

  • Operations

  • BPO/ ITES/ Call Centers
Job Description

Manage and develop people

- Be an effective manager by empowering, monitoring, coaching and motivating the individuals in the teams

- Identify development opportunities and training needs for high performing managers

- In addition to technical training, identify non-technical training needs such as how to handle difficult clients, decision making, people issues etc.

- Conduct assurance team performance reviews, serve as a positive leader and mentor, and contribute to Insurance team performance

- Manage business and clients

- Develop/maintain strong relationship network with key decision makers in the Asset management sector.

- Actively support the Sector agenda both in terms of growth and quality initiatives (e.g. improvement of service delivery, standardisation projects, new solutions etc.)

- Enhance connectivity between India teams and relevant counterpart onshore and leverage good connections to identify more opportunities for work.

Competencies/Skill sets for this job

Onshore Standardisation Training Clients

Job Posted By

About Organisation

First Call H Resource P. Ltd