Manager / Senior Manager Transitions

First Call H Resource P. Ltd
  • Chennai, Pune
  • 10-12 lakh
  • 9-14 years
  • Views
  • 27 Dec 2016

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Please find below the Transitions JD:
Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables.
Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.
Combining process migration activities along with IT implementation
Gives customer distinct advantage as vendor manages both IT as well as the operations
Optimization of the transition methodology reduce time, reduce costs, reduce risks, retain/ improve quality
Responsible for risk management understand the business and operational risks and develop and execute mitigation plans. Responsible for driving process specific business continuity planning.
Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity.
Lead / participate in opportunity analysis / due diligence of potential projects. Support solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle
Should possess an understanding of macro business environment, trends, and competition. Should be able to understand client business pain points, challenges and outsourcing objectives.
Should be technically sound & be able to co-relate technology to Transition, thereby possessing the ability to sell the concept to the client
Should have migrated at least 3 large projects in F&A or SCM or HRO domain.
Working knowledge on process automations
Should have a good understanding of the overall tools and technology landscape, current trends and applicability in the outsourcing environment.
Should have excellent interpersonal skills to build and maintain productive lasting relationships, even in difficult situations, with diverse people spanning internal/external organizations.
Should have excellent oral, written and presentation skills.
Stress Management: Ability to adapt to change, ability to respond effectively to change, and ability to tolerate and manage stress on the job

Competencies/Skill sets for this job

Quality Process Migration Hro Sales Transitions

Job Posted By

About Organisation

First Call H Resource P. Ltd