Manager Quality & Training

  • Delhi
  • 14-23 lakh
  • 7-12 years
  • Views
  • 26 Apr 2017

  • Production/ Manufacturing/ Engineering

  • BPO/ ITES/ Call Centers
Job Description

Roles & Responsibilities

- Drive Continuous improvement for Quality and Delivery across multiple Location

- Should meet and exceed Quality & Related KPI

- Should meet and exceed client metrics

- Should continuously improve the existing processes

- Conduct Training/Audit and Up skill resources

- Support cross location teams

- Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted

- Should ensure preventive fraud control

- Maturity in handling customers and work in a multi culture/process environment.

Competencies/Skill sets for this job

Continuous Improvement Conduct Training Audit

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