• Bangalore
  • 10-12 lakh
  • 7-10 years
  • Views
  • 04 Jan 2017

  • Senior Management-Operation

  • BPO/ ITES/ Call Centers
Job Description

- Delivering customer experience through ensuring team performance on various parameters of interaction

- Drive Service plus : To drive the up-sell/cross sell through his channel and ensure that the targets are delivered

- Floor practice : To implement the best floor practices across the floor

- Training : To access and facilitate the training needs for his floor and skills

- Hygiene : To ensure that the basic Hygiene factors in terms of Floor adherence and Floor Index are maintained

- Engaged workforce : To ensure the productivity of each member of his team stays as per the decided parameters and that each employee is gainfully engaged

- Managing resources : To ensure that resources such as people, IT systems, and other equipment is managed well in order to deliver the expected result

Key Skills :

- Excellent Communication Skills

- Strong Execution Focus and Flair for Prompt Service

- Interpersonal skills to work across functional teams

- Understanding of financial structures and products

Competencies/Skill sets for this job

Productivity Training Needs Cross Sell Team Performance

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