Manager - Operations

Saaki and Argus
  • Chennai
  • 10-25 lakh
  • 8-12 years
  • Views
  • 28 Jun 2017

  • Operations

  • Banking - Corporate
Job Description

Responsible for the Non Voice Operations
Responsible for work distribution among the team members, training of the team etc
Lead the team to ensure completion of task as per the SLA's
Have an eye on Productivity and Quality Matrics and change existing process wherever required
Handle clients /customer queries and Escalations
Liaise with all stakeholders for ensuring proper functioning of Business
Ensure quality Check of the documents processed on daily basis to match the expectations of the client
Ensure that the terms of the contractual agreements are complied without any deviation
Participate and assist in all process audits
Share the audit outcomes with the team and plan strategy accordingly
Looking for candidate from Domestic BPO/Banking process
Experience required in the Non Voice operations
Should have managed an overall FTE's of minimum 100


Competencies/Skill sets for this job

Quality Check Sla Operations Audits

Job Posted By

About Organisation

Saaki and Argus