Manager- Operations

  • Hyderabad
  • Confidential
  • 9-14 years
  • Views
  • 22 Jun 2017

  • Operations, Customer Service

  • BPO/ ITES/ Call Centers
Job Description

To set, Monitor and deliver business plan and budget, manage processes and
ensure all set targets are achieved; where relevant to review targets and agree with
all concerned. Keep communication open and consistent with customers,
employees, support services and management. To provide leadership support and
guidance to BP operation staff. .
High customer satisfaction
More value added services provided
Encourage and support team to achieve high performance
Talent Management and employee engagement
Quality Assurance and Risk Management

Competencies/Skill sets for this job

Operation Backend Talent Management

Job Posted By

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