Manager- Operation

  • Bangalore
  • 10-15 lakh
  • 8-13 years
  • Views
  • 14 Feb 2017

  • Senior Management-Operation

  • BPO/ ITES/ Call Centers
Job Description

- Should be able to manage SLA's on daily, weekly and monthly basis.

- Empower customer experience through increased customer satisfaction and self-help.

- Achieve superior business results through outstanding management of highly motivated, high-performing team(s) and the growth and development of individuals.

- Improve Customer Satisfaction through effective collaboration

- Very deep understanding of call center tools, systems and processes especially CRM, ACD, CTI aspects

- Strong process orientation and knowledge.

Competencies/Skill sets for this job

Crm Sla Operation Process Orientation Customer Satisfaction

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