Key accountabilities and decision ownership
1.Performs first level of support and incident management.
2.Escalates technical issues to support where program issues cause failure. Works with IBM technical support to resolve any program related error. Works with the helpdesk to progress workflow related incidents.
3.Works with data owners to fix data issues.
4.Clarifies approval processes to end users and business stakeholders. Takes an active part in the induction of new employees, gives professional guidance to more junior staff.
5.Makes proposals to optimize processes.
6.Takes part in projects.
Core competencies, knowledge and experience:-
Experience in a role where SAP has been used.
knowledge of and experience in some of the SAP modules/ applications basic working knowledge of SAP authorizations.
additional European language.
experience in a multinational environment.