Manager -Non Technical

2COMS Consulting Pvt. Ltd.
  • Gurgaon
  • 10-11 lakh
  • 7-9 years
  • Views
  • 04 Jan 2017

  • Customer Service

  • BPO/ ITES/ Call Centers
Job Description

Candidate should be from ITES/BPO/Telecom/KPO Background and should be a Team Leader/ Ast.Manager on papers.
Candidate must have experience into AM Ops (Voice/Non Voice) for international process.
Should be flexible for 24 x 7 shift. Rotational off would be there & 5 days working.
Candidate should be aware of operation metrics, attrition, shrinkage,SLA Mgmt,CSAT

Competencies/Skill sets for this job

Csat Team Handling Shrinkage

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About Organisation

2COMS Consulting Pvt. Ltd.