Candidate should be managing end to end operations into Media/ Publshing domain or Chat Operations
Candidate should be open for shifts(Australian, General & UK). There will not be any US Shifts
Conducting business reviews with clients; transition management
Search strategy development.
Instrumental in expanding search practice by creating new services such as diversity consulting programs, compensation surveys, candidate mapping and market intelligence tailored to the business needs of the clients
Maintaining all MIS reports and publishing periodical reports and dashboards. Also assist in automation of quality reports
Prioritize requirements, Responsible for allocating requirements to the team based on various criteria
SLA reporting and management; developing reporting infrastructure, training plans, forecast and quality measures
Ensure that the sourcing team adheres to the committed SLA's and TAT's to the client.
Identifying, planning & implementing efficiency, cost and performance improvements
Managing service delivery, client escalations & expectations.
Handle escalation from the clients and ensure suitable actions are taken to resolve the escalations.