This job demands complete support for below application for handling the production related issues-Loan Origination system(LOS)& Loan Management system(LMS) , Wealth Management System, HRMs.
This role requires experience in effectively managing issues for non-core applications & effective coordination with various teams across the bank.
1 Application Support-
• BAU support for all non core applications handled.
• Functional and Technical Support to end-users.
2 Vendor Management
• Ensure that all issues are responded within TAT.
Update on critical issues that will help in improving quality of issue management
3 • To adhere to basic audit requirements. Compliance to be done at all levels.