Manager - Finance & Accounts

  • Delhi, Gurgaon
  • 10-15 lakh
  • 7-10 years
  • Views
  • 17 Apr 2017

  • Finance/ Accounts

  • Insurance
Job Description

- Ensuring that the entire gamut of functions for Order to Cash including Premium Booking, invoicing, collecting payment, is carried out by the team in efficient manner.

- Maintaining records for statistical analysis and preparing daily, weekly, monthly reports by consolidating the data collected; creating & publishing dash boards for senior management's review

- Ensuring the adherence to Client SLAs, understanding client requirements and ensuring required delivery.

- Coordination with various stake holders.

- Initiating daily/ weekly / monthly calls with clients to ensure smooth Process Hygiene.

- Managing team and ensuring quality and productivity targets are met.

- Prepare daily/weekly/monthly reports and distribute to the Management team.

- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.

- Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices.

- Providing coaching and feedback to team members to enable them to improve their performance.

Team Management

- Recruiting, leading, training and monitoring performance of the team members for maintaining excellence in the service operations.

- Creating and fostering a healthy environment which facilitates high performance of team members and accomplishments of organisational goals.

- Determining targets for the entire team & individual team members & conducting periodic performance appraisal to facilitate performance management.

- Extensive knowledge of the P&C Insurance business - 7-10 years

- Team leading exposure (5+ years) - Should have managed teams of at least 40-50 people (specialists + managers)

- Hands on expertise in accounting & collections processes

- Experience in handling collection via brokers and resolving broker/customer enquiries i.e. providing customer service for Reconciliations & Collection

Additional Skills (If Any) :

- Quick learner with ability to adapt to changing environment

- Excellent verbal and written communication skills

- Hands on style with strong problem-solving abilities and a keen attention to detail.

- Strong customer service orientation.

Competencies/Skill sets for this job

P&c Insurance Dash Boards Slas Statistical Analysis Recruiting

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