Asset set ups and Maintenance for all market products on instrument master database for global regions and managing the business expectation of completing the same within SLA.
Trouble shooting of day to day resolution of issues,
Co-ordination with vendor for providing quality data in timely manner. Liaising with the IT groups to work on enhancement and prioritization.
Management of excellent relationship with the onshore business partners and other operational
Efficient management of operational function and review, recommend and implement stronger process designs
Knowledge on the risk of operational groups and designing/providing recommendation to avoid risk.
Point of contact for Risks and Audit requirements.
Conduct process reviews for each function on periodic basis and providing strategic solutions for efficiency and automation.
Manage daily escalations, Quality Review and work assignment to ensure timely service and project delivery