Manager - Customer Success (IT SaaS Background)

PeopleStrong HR Services Pvt. Ltd.
  • Bangalore
  • Confidential
  • 9-10 years
  • Views
  • 07 Dec 2018

  • Sales & Marketing

  • Consumer Durables/ Semi Durables
Job Description

We are hiring for Manager- Customer Success with the below responsibilities -

- Developing and managing client relationships at CXO level. Drive and own​

- Product Knowledge​

- Functional Understanding / Domain Exp​

- BI Tools / Visualization Tools / Analytics​

- SQL, HTML, Java, Cloud Computing, Integration​

- Agile & Scrum, Adoption​

- Project Management

- Active Listening & Empathy, Eye for Details​

- Persuasion Ability​

- Difficult Conversations

- Communicate complex technical concept to non-technical users​

- Closing the Customer/Conversation​

- Upsell​



CTQs
* 6+ years of overall relevant experience.
* Candidate should have prior experience of working in SaaS based product
companies
* Experience of managing relationship with enterprise customers @ CXO level.
* Good in governance mechanism and data analytics
* Candidate should be either B.Tech or MBA. 




Job Posted By

Mukesh Choudhary
Senior Recruitment Associate