Manager - Customer Care - Gold Loan

  • Delhi
  • Confidential
  • 2-7 years
  • Views
  • 17 Dec 2018

  • Finance/ Accounts

  • BPO/ ITES/ Call Centers
Job Description

"Key Roles & Responsibilities
Be a one point contact for servicing needs of the biggest & the most important (Gold) customers of the company

- Coordinate between the various lines of business of the company to provide the deliverable required by these - Gold- clients. These deliverables could be:​

- monthly report

- portfolio statement

- research article

- balance information

- more information of a current financial event that they wanted to know more about

- more details sought by them on a Page 3 type event we may have invited them to etc

- Contact the company's dormant clients with the objective of freezing time for a wealth manager visit


- Candidate should have preferably worked in the credit card customer service division of American Express

- Excellent Communication Skills - Verbal & Written.

a. Immaculate Diction

b. Optimistic & Cheerful Tonality .

- Understands what treating a client relationship with baby gloves means. Should be eager to - overservice- the client

- Candidate should understand & explain that she possesses skills of empathy

- Emotional Quotient (EQ) of the candidate should be high

- Maturity & Experience to handle including irate & clients with very high ego levels who are wealthy

- Patience & Perseverence when interacting with dormant clients

- Proficient in PC applications like Word/Powerpoint/Prezi/Excel etc.

- Should have the ability to work on several things parallely. For e.g., service call with client(s)/generating a requested report by a client/coordinating promised response by the relevant vertical within the company/interacting with dormant clients etc.

- This is an opportunity to work with the cr- me de la cr- me clients of the company.

- Candidates who have worked in the credit card customer service division of American Express will be preferred.

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