Manager - Content Development

Search Light Consultants
  • Hyderabad
  • 12-22 lakh
  • 10-15 years
  • Views
  • 03 May 2017

  • Content development

  • BPO/ ITES/ Call Centers
Job Description

1. Lead the analysis, design, development, implementation, and evaluation of content programs to support business.
2. Develop content performance support solutions that optimize performance and promote adherence to Communication Guidelines and Standards.
3. Assist in the development of standardized content management processes, procedures, and strategies.
4. Advocate for the Customer Service associates needs during new initiative project planning. Partner with multiple stakeholders across functions to propose and advocate for effective customer-centered solutions and to build comfort, confidence and competence among associates in resolving customer issues
5. Identify opportunities for content efficiency and automation and working cross-functionally to implement them
6. Serve as a stakeholder on content and messaging across all businesses producing, sourcing and curating content that inspires our customers
7. Key to success in this role is the ability to understand what messages are most relevant and how to deliver content in the most engaging manner.

- Experienced manager with an overall of 10+ years of work experience and 5+ years of experience managing complex projects with aggressive schedules in driving Content Management. Candidates preferably from Communications background.
- Should be currently working with a Global MNC as a Manager / Sr Manager Content & Knowledge Management.
- Proven ability to build and manage high-performance teams using metrics and data to drive decision making
- Experience in cross team collaboration, working across an organization as an effective program manager
- Manage and communicate effectively with stakeholders across teams to convey status of projects and deliberate on deadlines
- Experience with Content Management tools and technologies in a DITA environment. The ideal candidate will have experience with multiple content management technologies
- Technical ability in using HTML, XML and Excel, plus the ability to learn in-house tools quickly
- Proven ability to build and manage high-performance teams using metrics and data to drive decision making
- Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
- Ability to curate and produce editorial content
- Strong verbal and written communication skills
- Experience in cross team collaboration, working across an organization as an effective program manager
- Communicate effectively with stakeholders across teams to convey status of projects and deliberate on deadlines.

- Strong organizational design and recruiting skills; proven ability to build high-performance teams quickly
- Excellent customer experience intuition; demonstrated success in delivering a world-class customer experience
- Strong analytical and quantitative skills; strong bias towards data-based decision making
- Excellent communication and persuasion skills; demonstrated success building buy-in for an innovative and bold vision
- Proven ability to lead cross-functional teams through influence versus direct management; excellent interpersonal skills


Competencies/Skill sets for this job

Support Xml Analytical Sourcing Content Management

Job Posted By

About Organisation

Search Light Consultants