Manager Back Office

2COMS Consulting Pvt. Ltd.
  • Ahmedabad
  • 10-20 lakh
  • 8-12 years
  • Views
  • 19 Jul 2017

  • Customer Service

  • Recruitment/ Staffing
Job Description

Reviews and analyses performance reports against targets on a weekly/monthly basis with Team Managers and with stakeholder to investigate causes for performance deviations
Ensures process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures such as disaster recovery, 3rd Party SLAs etc
Conducts dip checks of parameters that impact performance to ensure data integrity
Conducts weekly reviews with team managers and open house with the entire floor to be updated on all floor issues / concerns
Performs trend analysis on MIS/ data and identifies deficiencies (tools, metrics and reports) and recommends solutions.
Monitors compliance adherence through timely audits, generating awareness on the floor etc
Participates in client / internal review calls and handles escalations
Breaks down barriers (structural, functional, cultural) between teams, facilitating the sharing of expertise and resources
Recognizes and diffuses potential negative impact arising from cultural conflict
Ensures that standards and safeguards are in place to protect the organization s integrity (e.g., professional standards for financial reporting, integrity/ security of information

Job Posted By


About Organisation

2COMS Consulting Pvt. Ltd.