Major Incident Manager

2COMS Consulting Pvt. Ltd.
  • Bangalore, Hyderabad
  • 10-12 lakh
  • 5-8 years
  • Views
  • 17 Nov 2016

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Excellent Incident Management skills like Command & Control on service recovery cycles
Experience managing medium to large scale outages,
Escalation management, Handling outage notifications and outage documentation/accounting etc.
Excellent soft skills and business writing skill sets.
Collaboration/interaction with the business units,
Experience working with global teams,
Good understanding of any of the 2 technologies (network, database, storage, servers),
Engaging the right teams and leaders from across the organization at the right time, Contribution to internal projects,
Exposure to IDC infrastructure and connectivity, event management tools & processes and other ITIL verticals like (Escalation MGMT, Change MGMT & Problem MGMT) & ITIL certification is mandatory should be very flexible working in any shifts (day/night),
Positive attitude towards work, IM Domain expertise& MNC experience is required.
Excellent Incident Management skills like Command & Control on service recovery cycles, Experience managing medium to large scale outages,Escalation management, Handling outage notifications and outage documentation/accounting etc. Excellent soft skills and business writing skill sets. Collaboration/interaction with the business units,
Experience working with global teams, Good understanding of any of the 2 technologies (network, database, storage, servers)
,Engaging the right teams and leaders from across the organization at the right time, Contribution to internal projects,
Exposure to IDC infrastructure and connectivity,
event management tools & processes and other ITIL verticals like (Escalation MGMT, Change MGMT & Problem MGMT) & ITIL certification is mandatory should be very flexible working in any shifts (day/night), Positive attitude towards work, IM Domain expertise& MNC experience is required.


Job Posted By

2coms
Manager

About Organisation

2COMS Consulting Pvt. Ltd.