Mainframe Administrator

Future Focus Infotech Pvt. Ltd.
  • Chennai, Hyderabad
  • 10-11 lakh
  • 1-6 years
  • Views
  • 07 Mar 2017

  • IT/ Information Technology

  • IT/ Technology - Software/ Services
Job Description

Able to handle first point escalation for all technical and process issues.
Provide technical subject matter expertise wherever required.
Ensure proper communication and quick resolution as a crisis manager.
Plan and schedule Changes, Coordinating with different stakeholders.
Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.
Participate in business meetings with various stake holders on a need basis.
Take corrective actions based on the customer satisfaction surveys.
Work on the service improvement programs. Effort estimation/reviews on need basis for new projects.
Training of new team members.
Able to work on Knowledge acquisition and updates to related documents

Competencies/Skill sets for this job

Rca Knowledge Acquisition Hardware Troubleshooting Trend Analysis

Job Posted By

Executive Delivery

About Organisation

Future Focus Infotech Pvt. Ltd.