Create/modify Mail-In Databases, create/modify calendar databases, troubleshoot Resource
Reservation issues, troubleshoot personal cal
endar problems, answer calls from Lotus Notes
Account Administration group and our help de
sk, issue database rest
ores for customers,
approve mail file deletion requests in the admin
istration process database, archive mail for
customers (either to archive server or to CD/DVD).
Monitoring/troubleshooting all server tas
ks, monitoring mail routing and paging queues,
verifying daily backups and completing a problem report as needed for our Data Center
Operations storage team, performing database
cluster analysis and resolving cluster issues.
Promoting Lotus Notes application changes fr
om the development environment to production,
promoting new Lotus Notes applications, implem
enting security changes, providing general
support to the development team.
E-mail/phone follow-up, special tasks, status reports.
Providing after-hours on-call customer & serv
er support, including HEAT, Altiris and At Bat
duties, server monitoring, routine maintenance,
reboots to apply operating system patches, or
SAN data copying).
Other Lotus Notes administration tasks to promote server health and minimize customer