1. Hands on Experience on Unix/Linux Administration platform
2. Good working experience on Scripting(Shell/Bash)
3. Experience on Puppet would be a plus.
Carry out proactive and reactive administration on Various Monitoring and Management tools ( Nagios, Check_MK, Puppet, CMDB etc ) based on Linux and Windows OS
Responsible for mentoring L1 resources.
Ability to communicate and listen effectively.
Hands on experience and ability to do Root cause analysis, Problem & Capacity Management
Inclination towards emerging technologies
Ensure adherence to process
Prepare SOPs and Operational Run books
Expert level involvement to execute Problem Management process i.e RCA and resolution for problem tickets
Partake in CAB, review changes etc.
Resolve Incidents as per ITIL Incident Management process
Execute Changes as per ITIL Change Management process
Request Fullfillment for standard requests
Request Fulfillment for complex requests
Provide technical support to Sales Engineering team
Provide effective training
Typical Years of Experience
5 to 7 years of total experience ( 2 to 3 years relevant experience )
Educational Qualification BE or Diploma in IT ( Preferred Engineering Graduate )
In depth working knowledge of OS : Unix ( speacially for RHEL, CentOS, Ubuntu, Debian etc )( Windows is add on )
In depth working knowledge of Enterprise / Opensource Tools :
Nagios, Check_MK, Puppet, CMDB, Nagios, MRTG, RTG, Cobbler, Tacacs, Rancid, Solarwind etc.
Working knowledge of RAID, DNS, NFS, SMTP, Apache, Tomcat, Jboss, Java and Clustering etc.
Prior experience in any of these industry (Datacenter, ISP, Service provider)
Familiar with Backup, Storage, TSM, Networking, concepts
Knowledge of shell, Perl scripting
Good understanding of Tools framework and concepts
Self driven and motivated to achieve success
Assertive in communication
Excellent communication skills
Excellent analytical ability
Self-Driven, self-starter individual
Mentor and ability to be Team leader
Take ownership of technology issues
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming, Maintenance
Role Category: IT/Networking-Manager