Lead VNA Trainer

  • Pune
  • 3-6 lakh
  • 1-4 years
  • Views
  • 06 Jul 2017

  • Operations

  • IT/ Technology - Software/ Services
Job Description

Build and sustain professional and communication skills for the advisors on the floor

Undergo the Process on Universal Trainers and thereafter willing to deliver Process Training and VnA Training

Willing to meet the Call Taking targets aligned to the Team

Initiate and participate in Projects of the Team and the department

Conducting refresher trainings related to professional skills and effective communication

Conduct Audits and Feedback for the targeted population with the objective of improving scores on key business metrics

Prepare communication modules as required

Conduct RFS trainings as directed by the clients

Create and send out mailers and other communication with the objective of improving scores on key business metrics

Maintain key MIS related to all the above activities
Should be willing to work in Shifts (Day and Night Shifts - Rotational)
Excellent communications skills (>=7.5 on CAT) - This is essential for the candidates to move to the next level of interviews.
Good Facilitation skills
Proficient with MS Office

Competencies/Skill sets for this job

Process Training Ms Office Facilitation Mis Professional Skills

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