Lead - Hospitality Services

Exceed Consulting
  • Mumbai
  • Confidential
  • 12-20 years
  • Views
  • 16 Jul 2019

  • HR/ Human Resources & Admin

  • Banking - Retail
Job Description

Female Candidates Preferred
Proven experience as hospitality manager
Hands-on experience in customer service or sales
Solid understanding of hospitality procedures and best practices
Knowledge of quality standards (e.g. ISO)
Job Purpose
To manage the housekeeping team and ensure that all the procedures are as per the policies and compliance regulations ensuring a very comfortable work environment in order to have quality service provided to the customers.

Job Responsibilities(JR) : 6 8 Areas Actionable (4-6)
Team Management
Leading the Hospitality team.
SME of HK & pest
Travel & Accommodation management team
Hospitality is responsible for assisting in the oversight of the entire housekeeping area, to include Offices, Guest Houses, Branches, and ATM
Take charge of the House Keeping Activities
Solid understanding of housekeeping and HK material supplies
To ensure all appropriate House Keeping policies and procedures are followed.
To ensure that adequate staffing is available to ensure good standards of cleanliness.
To hold regular performance appraisals with all vendors and their staff, identifying areas for development and training needs,
Use latest technology to bring in efficiency and reduce manpower.
Drinking Water, Pest Control, Tea & Coffee Commercial coordination for Pest Control and ensure 100% effectiveness.
Guidelines for Package drinking Water, Tea / Coffee and maintain quality control.
Hotel Management Empanelment of New Agency (supply)
Hotel Empanelment, and all related Hotel affairs
Bulk Bookings of Hotels - Room Requirement
Coordination with the respective Hotels for smooth accommodation arrangement
Commercial coordination for meetings and conferences (as per HDFC Bank requirements) with respective
Hotels (registered with HDFC Bank Pan India) Accommodation management system
Attend to the AMS (Accommodation Management System) Guest House Booking (Pan India)
Updating the AMS software from time to time. (Guest House and Hotel upload)
Making bulk Bookings if required.
To coordinate with respective regional admin for upkeep and updating of all GH and HH
In charge of ALL GH and HH in Mumbai
Pool Car maintenance
Provide assistance to other employees and departments to contribute to the best overall performance of the department.
To do a fortnightly review meeting with the travel agents to measure performance.
To ensure USEFUL MIS is provided by the agents as per the format provided to them.
Should ensure the Travel agents are adhering to the SLAs.
SLAs should be reviewed and renewed along with the management.
To ensure that there are check and controls in place on both sides with respect the Invoices.
Bring in constant improvements in the existing process so as to bring in maximum efficiency.
Quarterly internal reviews with the senior management.
Quarterly/half yearly reviews with the Travel agents and the Banks senior management.
Internal customer feedback exercise should be conducted so as to get the voice of the customer and should be used for useful analysis.
Unsatisfied customer should be addressed by the travel agent and the travel manager should ensure that meetings are fixed to resolve the issue and ensure that there is no repetition.
Meet people from the travel industry.
Meet new travel agents and Airline companies.
Update oneself through various channels on the developments in the Travel agency. 

Desired Candidate Profile:

Qualification Graduate / MBA / B.EWork Experince Required 12-20 yrsJob Location(s) Mumbai

Job Posted By

Dickson Pereira
Chief Executive Officer/ CEO

About Organisation

Exceed Consulting